We have just finished deploying our first few CUCM clusters with Unity Connection and IPCC enterprise w/ CVP. Eventually, Cisco IPT will be deployed to 30 hospitals and > 500 ancillary sites nation-wide with hospital-based CUCM and unity clusters and centralized IPCC Enterprise with CVP. We purchased CUOM 2.2 (along with CUPM) as part of the initial package. Our integrator was only contracted to stand up the CUOM but not much more than that. We're working with them and with Cisco Advanced Services on bid's for the detailed implementation / integration book of work for CUOM.
My question is to those who have experience with the CUOM tool set in large distributed environments.. What has been your experience? Is there substantial value and reliability in the tool vs just trapping / syslogging up to our openview collector(s)? I'm cautiously optimistic as I've felt the pain of Cisco managment toolsets from Ciscoworks to QPM to WCS. In the last 2-3 years Ciscoworks is finally what I'd consider a production-quality tool and in the last 6 months WCS has gotten a lot better (having learned, I'm sure from the previous Ciscoworks failings).
I'm just curious to really understand your experiences, caveats, etc. We don't mind spending the time, energy and money to fully flesh out the tool, IF it is really going to provide value, stability & useability in the long run. Just wondering if any of you would say run, don't walk.. away..
Specifically we're looking for:
Alerts to bubble up to CUOM from CUCM, CUCME, Unity Connection, voice gateways, VXML gateways, IPCC Enterprise components including CVP.
Event correlation on the above prior to bubbling up to Openview & our ticketing system
Ease of use
Flexibility in alert definition, triggering & action
??Probably a bunch of stuff we don't know about
Thanks in advance for taking the time to share your real-world experiences with CUOM.