Just looking for some upgrade advice.
I'm currently running UCM 6.1 and UCCX 5 with success. No real issues.
I believe I am eligable for upgrades on both but should I bother ? I hear about version 8 and its Vmware compatability etc. I could go straight to UCM 7 and UCCX7 in the mean time.. Not sure what the best course of action is.. Support for UCC5 stops in 2012 so thats not a real driver at the moment..
The only thing that really bothers me with our current system is how terrible the CAD gui is. Get a steady stream of complaints from our call center.
Then there is Windows 7.. Not rolled that out yet and will that break CAD on UCCX 5? Its probably not supported.
Just a bit uncertain where I should be heading this year..
Any advice appreciated.