'm attempting to factory reset a UC560 and running into all kinds of issues...I've tried the below steps on both a Win7 Laptop and WinXP VM (firewall off and other NICs disabled) all running CCA 2.1 (2).
From the Maintenance -> Restart/Reset menu, I've managed to get 3 different errors over the many times I've tried this:
**Usually get this immediately after rebooting the UC560 (10.10.2.54 is my laptop)
2. "Voicemail Communication Failure: System detected voice mail not be in an Operational State. If you are doing a Voicemail Compact Flash Upgrade, click Yes to perform upgrade; click No to Continue Normally".
**I have clicked yes and sucessfully ran an upgrade using UC560-8.0.2.zip
3. "Reset Error: CUE Reset failed."
**Usually get this on subsequent attempts, tried to run all kinds of CLI reset commands to resolve.
I've tried to run a Software Upgrade from the UC560-8.0.2.zip, but get "Cannot retrieve CUE version information"
I finally found the CLI commands to run it below, should these work on my UC560? I tried pulling out the CF and copying UC560-FXO-K9-factory-8.0.2 over a card reader, but it didn't work...
1) CUE: Session to the CUE and restore factory defaults. If you never configured voice mail before, this may not be required, but if you did, you must do this or old data will not be cleaned up and will cause weird behavior from AA trying to reach users by names and when trying to log into a phones voice mail box, you will not have the correct user ID and PW. This will give you a clean system. no users and no voicemail
UC520# service-module integrated-Service-Engine 0/0 session
This will take your into CUE system where you can issue the following commands:
!!!WARNING!!!: If you are going offline to do a backup, it is recommended that you save the current running configuration using the 'write' command, prior to going to the offline state.
Putting the system offline will terminate all end user sessions.
Are you sure you want to go offline[n]? : y
UC500-CUE(offline)> restore factory default
!!!WARNING!!!: This operation will cause all configuration and data
on the system to be erased. This operation is not reversible.
Do you wish to continue[n]? : y
Restoring the system. Please wait .....done
System will be restored to factory default when it reloads.
Press any key to reload: <enter>
2) CME: copy the default configuration file to the startup-config and then reload the router.
copy flash:UC520W-16U-4FXO-K9-factory-15.0.1.cfg startup-config <--this is specific to your model of course
Anyone know a surefire way to factory reset this thing!?!