we are using IPCCE 7.1.4 with CVP 3.1, is we have a request to implement SMS functionality , customers should be able to get the internet setting on thier mobile through SMS from the IVR, for example customer called the CC and request to get the inernet setting in his cell phone so the IPCC shloud send this request to the SMSC and the SMSC will deliver the SMS to the customer.
is it possible?and how it will be?
Do you have the CVP VXML (Audium) system - server and Studio licence? If so, you can solve this.
What you can easily do is build a custom Java action class to send an email to a public SMS email gateway - there are plenty of them around. The Java class constructs the email with the caller's ANI in the address accordingto the syntax the SMS gateway expects, and the SMS gateway processes the email and turns it into an SMS and sends it to the phone.