Error message at Catayst 3560, somebody knows this error?

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Mar 31st, 2010
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Hi,


We have a lot o Catalysts 3560 at plant and todey one of them crashed and showe the following logs:


*Mar  1 00:00:41.221: platform assert failure: hwidb->snmp_if_index == ifIndex: ../src-hulc/src-common/hpm_idbman.c: 1632: hpm_register_idb_with_snmp
*Mar  1 00:00:41.221: -Traceback= 481E8C 5D01A8 5D1638 5D0908 5CFA3C 5E5804 5B7144 48928C 152B2E4 152B37C D300D4 D30340 981954 97854C
*Mar  1 00:00:41.230: platform assert failure: hwidb->snmp_if_index == ifIndex: ../src-hulc/src-common/hpm_idbman.c: 1632: hpm_register_idb_with_snmp
*Mar  1 00:00:41.230: -Traceback= 481E8C 5D01A8 5D1638 5D0908 5CFA3C 5E5804 5B7144 48928C 152B2E4 152B37C D300D4 D30340 981954 97854C
*Mar  1 00:00:41.230: platform assert failure: hwidb->snmp_if_index == ifIndex: ../src-hulc/src-common/hpm_idbman.c: 1632: hpm_register_idb_with_snmp
*Mar  1 00:00:41.230: -Traceback= 481E8C 5D01A8 5D1638 5D0908 5CFA3C 5E5804 5B7144 48928C 152B2E4 152B37C D300D4 D30340 981954 97854C


When rebooted it returned to normal and with correct date, but I fear that this can occur again at this or other switches.


Here are the switch information:


Br-ssjp-cvu-013-31-t#sh version
Cisco IOS Software, C3560 Software (C3560-IPSERVICESK9-M), Version 12.2(46)SE, RELEASE SOFTWARE (fc2)
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Thu 21-Aug-08 15:26 by nachen
Image text-base: 0x00003000, data-base: 0x01A00000

ROM: Bootstrap program is C3560 boot loader
BOOTLDR: C3560 Boot Loader (C3560-HBOOT-M) Version 12.2(25r)SEC, RELEASE SOFTWARE (fc4)

Br-ssjp-cvu-013-31-t uptime is 1 hour, 1 minute
System returned to ROM by power-on
System restarted at 11:30:18 GMT Wed Mar 31 2010
System image file is "flash:c3560-ipservicesk9-mz.122-46.SE/c3560-ipservicesk9-mz.122-46.SE.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
[email protected].

cisco WS-C3560-48PS (PowerPC405) processor (revision P0) with 122880K/8184K bytes of memory.
Processor board ID FDO1234X1Z0
Last reset from power-on
2 Virtual Ethernet interfaces
48 FastEthernet interfaces
4 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 00:23:05:5C:9D:80
Motherboard assembly number     : 73-9676-13
Power supply part number        : 341-0029-05
Motherboard serial number       : FDO123406W3
Power supply serial number      : LIT12270CWH
Model revision number           : P0
Motherboard revision number     : A0
Model number                    : WS-C3560-48PS-S
System serial number            : FDO1234X1Z0
SFP Module assembly part number : 73-7757-03
SFP Module revision Number      : A0
SFP Module serial number        : FDO12340B8F
Top Assembly Part Number        : 800-25859-04
Top Assembly Revision Number    : A0
Version ID                      : V05
CLEI Code Number                : COMU210ARA
Hardware Board Revision Number  : 0x01


Switch Ports Model              SW Version            SW Image
------ ----- -----              ----------            ----------
*    1 52    WS-C3560-48PS      12.2(46)SE            C3560-IPSERVICESK9-M


Configuration register is 0xF

Br-ssjp-cvu-013-31-t#



Thanks,

Luiz

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Giuseppe Larosa Wed, 03/31/2010 - 08:21
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Hello Luiz,


>> *Mar  1 00:00:41.230: platform assert failure: hwidb->snmp_if_index  == ifIndex: ../src-hulc/src-common/hpm_idbman.c: 1632:  hpm_register_idb_with_snmp


These internal errors showing names of some IOS routines including C source files. The error happens during the registration of a port present in the HW interface database. I would say while attempting to assign an SNMP ifindex to an interface (each interface has its own SNMP ifindex that can be used in SNMP gets to reference it)


if after reload system is stable you are fine, otherwise you should consider other options like a change of IOS or an hw related issue.




Hope to help

Giuseppe

luiz.alexandre.paiva Wed, 03/31/2010 - 11:23
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Hi Giuseppe, thanks for your feedback,

And do you have idea of what is the probability o happening again this problem?

Could it be triggered for some other problem, hardware for example, and is there some kind of test?

Thanks,

Luiz

Ronit Bhattacharjee Wed, 03/31/2010 - 11:24
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Tracebacks point to bug CSCsv11710, fixed in 12.2(50)SE1 and above.

Could also be a hardware issue but I suggest an upgrade

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