I'm in the midst of trying to configure IPIVR 7.0 for IPCC, and to get the basic config working I wanted to write a simple play prompt script on the IVR, should be asy I thought. However, all I get is the automated 'system problems' WAV file played and not my prompt. I end up with the following error in the MIVR log file:
118348: Mar 31 19:46:35.724 BST %MIVR-LIB_MEDIA-3-PROMPT_ERROR_IGNORED:Prompt error ignored: Exception=com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en\C:\Program Files\wfavvid\Prompts\user\en_GB\HPwelcome.wav'
118349: Mar 31 19:46:35.724 BST %MIVR-LIB_MEDIA-3-EXCEPTION:com.cisco.prompt.UndefinedPromptException: user prompt 'C:\Progra~1\wfavvid\Prompts\user\en\C:\Program Files\wfavvid\Prompts\user\en_GB\HPwelcome.wav'
The WAV file is pulled from my 3.5 system and plays fine there.
I think this is somehow wrapped up with the way I have the languages set up and the directory structure but I'm failing it to work it out. Can anybody point me in the right direction please as this is now getting very frustrating!
I also have the ICM subsystem in PARTIAL_SERVICE but I assume this is not related, it was running fully at one point. What's the best log file and log parameters to enable to see what's going on here?