We have a cisco call manager & I had a quick question about call manager and call trees.
I have a user telling me that he is having problems with calling another company and reaching the phone trees. they say "press 3 for sales" and he presses 3 and nothing happens.
Is it possible that this could be some new standards coming out in regards to which numbers line up to which tones?
What kinds of issues could cause this?
I am not persuaded that this has anything to do with our call manager. But, I just wanted to ask the questions.