Solved: Users need to disable voice mail using Soft key

bawanrajcisco · ‎03-31-2010

We have configured voice mall for all users. So if they not answer the call, the call will forward to voice mail. Some users they don’t want this. Is it possible to adding a soft key in the phone for disabling voicemail my users when they don’t want forward the call to voice mail?

We are using CUCM 7.02 Unity connection7 and 7945 phones

Thanks for any clues

Bawanraj

Aaron Harrison · ‎03-31-2010

Hi

Not really - you can't add custom softkeys (though you can pick from a selection of softkeys and reorder them).

You could theoretically create an XML service to do this and have it accessible from Services or a Line Button.

The only standard way a user can do this is via the CCMUser pages.

Regards

Aaron

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

Aaron Harrison · ‎03-31-2010

Hi

Not really - you can't add custom softkeys (though you can pick from a selection of softkeys and reorder them).

You could theoretically create an XML service to do this and have it accessible from Services or a Line Button.

The only standard way a user can do this is via the CCMUser pages.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Rob Huffman · ‎04-01-2010

Hi Bawanraj,

Just to add another thought here to the excellent ideas from Aaron (+5 "A")

Why don't you just use a reverse setup, instaed of having the users in

question "turn-off" their VM give them the ability to "turn-on" their VM

Take off all the Call Forward No Answer and Call Forward Busy settings

from these user phones and let them control whether or not their calls go

to VM by using the CFWDALL Softkey. Same desired result I would think.

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

bawanrajcisco · ‎04-04-2010

Hi

Aaron and Rob

Thanks for your repays.

Rob how users can use CFWD key for “ Call Forward Busy to voice mail “

Cheers

Bawanraj

Jaime Valencia · ‎04-04-2010

Rob's idea is not meant to modify any of the call forward behaviors, Aaron already covered that.

What Rob suggests, is that you let users decide when they want to forward calls to VM, by simply using CFA to VM. That's the only one that users can change from the phone natively. Any other call forward you want to change directly from the phone means you need to create a custom service as Aaron explained.

HTH

java

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www.cisco.com/go/pdihelpdesk

HTH

java

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