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Cisco 7942 displays circle with a dot when attempting to upgrade

jeffrey-young
Level 1
Level 1

‎04-01-2010 08:19 AM - edited ‎03-15-2019 10:04 PM

Working on upgrading a 7942.  I have tried factory resetting the phone and now all I end up with is the Cisco splash screen, and a circle with a dot in the lower left-hand corner of the phone.  It doesn't do anything else...just sits. The image I am attempting to use is: SCCP42.8-3-4SR1S.

Any suggestions would be great!

THanks,

Jeff

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paolo bevilacqua
Hall of Fame
Hall of Fame

‎04-01-2010 09:10 AM

Do you have CM, CME or whateslse ?

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jeffrey-young
Level 1
Level 1
In response to paolo bevilacqua

‎04-01-2010 09:40 AM

Well that would be a useful piece of information.  It is a CM 7 call environment

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paolo bevilacqua
Hall of Fame
Hall of Fame
In response to jeffrey-young

‎04-01-2010 09:51 AM

Make sure you have all the files, included one term42.default.loads.

Beside that, jusut restart tftp service.

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