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CUPS Application Administrator Access

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SAN J
Level 2
Level 2

‎04-01-2010 05:41 PM - edited ‎03-19-2019 12:43 AM

Got a situation where we can't locate the credentials used for the Application Administrator into the Presence Administration Web Page. We can get into the OS Admin side though. Do any of you know how one can find this out? Would Cisco TAC have acces to the OS Admin via ROOT and locate this? ...hopin  we don't have to rebuild it.

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William Bell
VIP Alumni
VIP Alumni

‎04-01-2010 05:49 PM

Take a look at this link (for cups 7x):

http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_utils_reset_ui_administrator_password_CLI_Command#utils_reset_ui_administrator_password_CLI_Command

Or for CUPS 6x:

http://cisco.com/en/US/docs/voice_ip_comm/cups/6_0_1/op_system/administration/guide/iptpappa.html#wp1090569

HTH.

Regards,

Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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William Bell
VIP Alumni
VIP Alumni

‎04-01-2010 05:49 PM

Take a look at this link (for cups 7x):

http://docwiki.cisco.com/wiki/Cisco_Unified_Presence%2C_Release_7.x_--_utils_reset_ui_administrator_password_CLI_Command#utils_reset_ui_administrator_password_CLI_Command

Or for CUPS 6x:

http://cisco.com/en/US/docs/voice_ip_comm/cups/6_0_1/op_system/administration/guide/iptpappa.html#wp1090569

HTH.

Regards,

Bill

Please remember to rate helpful posts.

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

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SAN J
Level 2
Level 2
In response to William Bell

‎04-05-2010 08:23 AM

Bill,

Many thanks for the reply. This was what I was lookin for exactly for the pwd reset.

Unfortunately, I though the customer just changed the pwd for Presence that's why we couldn't get in. I found out later from Cisco TAC that if you rebuilt  CallManager (not restore from backup) from the ground up, you WILL have to rebuild Presence as well due to the internal certs not matching up between the servers anymore.

Thanks though...

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