UC 520 java.lang.NullPointerException with webEx connect

Unanswered Question

I get the follow error when trying to enable webex connect on a UC520.  I can't enable it


java.lang.NullPointerException
at com.cisco.cpnm.features.defn.voiceconfig.ephonetemplate.TemplateManager.hasRequiredFeatures(TemplateManager.java:91)
at com.cisco.cpnm.features.defn.voiceconfig.ephonetemplate.TemplateManager.hasRequiredConfig(TemplateManager.java:139)
at com.cisco.cpnm.features.mcebu.defn.voiceconfig.ephonetemplate.TemplateManagerImpl.standardizeTemplates(TemplateManagerImpl.java:198)
at com.cisco.cpnm.features.mcebu.defn.voiceconfig.ephonetemplate.TemplateManagerImpl.getServiceURLs(TemplateManagerImpl.java:406)
at com.cisco.cpnm.features.mcebu.defn.multiapp.webex.McebuWebExCustConfTask.checkForServiceURLList(McebuWebExCustConfTask.java:1203)
at com.cisco.cpnm.features.mcebu.defn.multiapp.webex.McebuWebExCustConfTask.isOkToApply(McebuWebExCustConfTask.java:1959)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.isApplyAllowed(WDContainer.java:484)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1279)
at java.lang.Thread.run(Unknown Source)
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-loadLocalizationFile  -
++: DEBUG:  : WDTask::setHierarchy .McebuWebExLoadLocalizationFileTask
++: DEBUG:  : CUC500WebExLoadLocalizationFileTask - Create Config Dialog -
++: ERROR:  : A widget could not be serialized because its id was not set.
++: DEBUG:  : Duration for [create() @ com.cisco.cpnm.features.mcebu.defn.multiapp.webex.McebuWebExLoadLocalizationFileTask] = [10] msec.
++: DEBUG:  : CUC500WebExLoadLocalizationFileTask.updateMirrorFromDevice()-
++: DEBUG:  : statusLine>>>200
++: DEBUG:  : Done
++: DEBUG:  : Duration for [upd Mirror<--Device() @ com.cisco.cpnm.features.mcebu.defn.multiapp.webex.McebuWebExLoadLocalizationFileTask] = [140] msec.
++: DEBUG:  : CUC500WebExLoadLocalizationFileTask  -valueChanged()-findLoadFileButton  -
++: DEBUG:  : CUC500WebExLoadLocalizationFileTask - taskEnded - Cancel Button/Window closed -
++: ERROR:  : A widget could not be serialized because its id was not set.
++: DEBUG:  : WDTask::setHierarchy .McebuWebExLoadLocalizationFileTask
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-adminCompany  -
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-adminCompany  -
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-adminCompany  -
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-adminCompany  -
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-adminCompany  -
++: DEBUG:  : McebuWebExCustConfTask  -valueChanged()-adminCompany  -
++: DEBUG:  : McebuWebExCustConfTask.isOkToApply()-OK/APPLY-
java.lang.NullPointerException
at com.cisco.cpnm.features.defn.voiceconfig.ephonetemplate.TemplateManager.hasRequiredFeatures(TemplateManager.java:91)
at com.cisco.cpnm.features.defn.voiceconfig.ephonetemplate.TemplateManager.hasRequiredConfig(TemplateManager.java:139)
at com.cisco.cpnm.features.mcebu.defn.voiceconfig.ephonetemplate.TemplateManagerImpl.standardizeTemplates(TemplateManagerImpl.java:198)
at com.cisco.cpnm.features.mcebu.defn.voiceconfig.ephonetemplate.TemplateManagerImpl.getServiceURLs(TemplateManagerImpl.java:406)
at com.cisco.cpnm.features.mcebu.defn.multiapp.webex.McebuWebExCustConfTask.checkForServiceURLList(McebuWebExCustConfTask.java:1203)
at com.cisco.cpnm.features.mcebu.defn.multiapp.webex.McebuWebExCustConfTask.isOkToApply(McebuWebExCustConfTask.java:1959)
at com.cisco.cpnm.frmwrk.gen.wd.WDContainer.isApplyAllowed(WDContainer.java:484)
at com.cisco.cpnm.frmwrk.gen.wd.WDTask$SetConfigRunnable.run(WDTask.java:1279)
at java.lang.Thread.run(Unknown Source)

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