Auto Attendant for CME and Unity Express

Unanswered Question
Apr 2nd, 2010
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Hi All;


In the express:


The script of the Auto Attendant need to be done where? On the CME or Unity or Voice Gateway?


Any example about this scripting?


Regards

Bilal

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paolo bevilacqua Sat, 04/03/2010 - 04:57
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It depends on what you need,


For example, call queuing need to be done on the router with B-ACD/AA script.

bilalghayad Sat, 04/03/2010 - 16:20
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Thanks a lot for your kindly help and reply.


What is the B-ACD? And how can I know if my voice gateway supporting it? Do u mean by the router is the voice gateway of the CME it self?


Regards

Bilal

paolo bevilacqua Sun, 04/04/2010 - 11:39
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Enter B-ACD/AA in the CCO search box, and learn about it.

Marwan ALshawi Sun, 04/04/2010 - 18:28
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the bellow link is a configuration example of BACD with CUE


this example will give you more than enough back ground to understand how they work together then you need to change it to whatever you want to meet your system requirement


http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a0080566c4a.shtml


good luck

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