Auto Attendant for CME and Unity Express

Unanswered Question
Apr 2nd, 2010

Hi All;

In the express:

The script of the Auto Attendant need to be done where? On the CME or Unity or Voice Gateway?

Any example about this scripting?



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Overall Rating: 5 (1 ratings)
Paolo Bevilacqua Sat, 04/03/2010 - 04:57

It depends on what you need,

For example, call queuing need to be done on the router with B-ACD/AA script.

bilalghayad Sat, 04/03/2010 - 16:20

Thanks a lot for your kindly help and reply.

What is the B-ACD? And how can I know if my voice gateway supporting it? Do u mean by the router is the voice gateway of the CME it self?




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