We just upgraded UCCX from 5.x to 7.0(1)SR5 and UCM from 6.x to 7.1(3b). Following the upgrade Supervisors are having trouble monitoring and recording agents. Some work and some don't. We made sure the default codec of G.722 is disabled in both Enterprise Parameters and
on each of the devices in CallManager. The switches are configured for RSPAN and Silent Monitoring worked reliably prior to the upgrade. We're planning on rebooting the servers. Any other suggestions on where to look?