We want to implement an B-ACD at our existing UC520 installation. We used the CCA to set it up. After initial setup we can call the B-ACD queue, get connected, have to wait 1 minute with MOH (????) and after that get transfered to the first agent available. When this agent is busy we stay in the queue till he is available. So except from the 1 minute waiting time everything looks fine. Offcource we would like to get rid of this minute, so any input about that is appreciated.
However when we call in a second time we do not get into the queue and the caller hears a phone ringing sound but does not get anywhere. If we go into the CCA and change the type of hunt group from peer to sequential and vice versa then it works for the first caller with one minute waiting time.
Anybody had this problem ?
Hope someone can help us with this.