In ICM 7.5 Outbound dialer - In predictive mode campaign a call connected to the customer, customer able to hear the ringback,while calls transferred to an agent. How disble this ringback?
We tried disabling in CCM ANN -ringback set to false.But still customer is hearing the ringback. What else to be checked. Kindly let me?
Is this normal in Predictive mode calling?
Thanks a lot.