The device is restricted.Can not login.

Unanswered Question
Apr 5th, 2010

Hello everyone

When i want to login as an agent to "cisco agent desktop" i get the error "The device is restricted.Can not login." .The weird thing is that when i set up ip communicator with the same number ( DN ) it works flawlessly but when i set up 7931 ip  phone i get this error.What can i do  ?


I have this problem too.
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david.macias Mon, 04/05/2010 - 05:02

With UCCE 793X is not supported, if I remember correctly with UCCX the 7931G is supported.  So, what are you running and what exact type of phone do you have?


chris.warren Mon, 04/05/2010 - 08:38

If you are running the CCX7, then make sure that the "Allow Control of Device from CTI" checkbox is selected on the Device config.

Ryan LaFountain Tue, 04/06/2010 - 06:21


Make sure that the device is not set for Outbound Rollover Mode. When rollover is configured, the isRestricted flag is set to True in the JTAPI messaging and it cannot be controlled by CTI. This was documented as part of CSCsm93156.


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