Problems to transfer to a Hunt Group from a AA script

Unanswered Question
Apr 5th, 2010
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Hi,


I have a custom script developped in CUE 7.0.4 to be used as AA.The system is Unity Express ver 7.0.4 and is in a service-module inside a 2821 chassis implemented as SRST.


There is a step in which the system introduces a menu with options to reach different departments: Dial-by-Extension Menu (in Media palette):


-Dial by Name: press *

-Reach Sales: press 1

-Reach Human Reosurces: press 2

...


and so on.

Well, when the caller press his election, the system tries to redirect the inbound call to a hunt group pointing to his Hunt Pilot.


Then the system drops the call.


I have configured another AA system (it seems to be the same configuration) in other location and the system is able to reach a hunt group after the caller press his election from the menu to be transferred to a department. There is no mailbox assigned to the hunt pilots or unity user assigned.


Please, Anybody could help me?

Thank you in advance

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