04-05-2010 12:21 PM - edited 03-21-2019 02:24 AM
Hello all.
I have an issue with a UC520 running vers. 7.1.3 with 504g phones running firmware 7-4-3. MWI is not working. I have read the other issues related to this and these don't seem to fit our issue. We have checked the Ephone-dn's and they are correct, we have checked the gateway and it is correct. Frankly, we're at a loss. Attached is the SIP debug. Any help you can provide is appreciated.
04-05-2010 12:23 PM
Can you post your config? I see a SIP 500 error.
Remember to remove passwords.
04-05-2010 12:27 PM
04-05-2010 12:36 PM
I think this is the problem, you have
voice source-group CCA_SIP_SOURCE_GROUP_EXTERNAL
access-list 3
But, you don't have a source group for internal IP's.
Something like...
voice source-group CCA_SIP_SOURCE_GROUP_INTERNAL
access-list 2
translation-profile incoming SIP_Incoming
ACL 2 already exists. Just looks like the CCA voice source group internal was deleted.
04-05-2010 12:51 PM
That list was actually in there, but we had the same issue, same debug.
EDIT: To clarify, we had the SIP internal source list in(but took it out), we got the same result without it as with it.
04-05-2010 12:59 PM
04-05-2010 01:10 PM
To see if it is a source group problem, could you temporarily disable both source groups and try again.
04-05-2010 01:50 PM
That fixed the issue. I have left both of the SIP groups off and secured the SIP traffic via the incoming ACL on the WAN interface. Thanks for your help Steven!
04-05-2010 12:59 PM
I checked again and do not see this in your configuration.
voice source-group CCA_SIP_SOURCE_GROUP_INTERNAL
access-list 2
translation-profile incoming SIP_Incoming
Is this in there?
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