iDivert vs RNA Issue

Answered Question
Apr 5th, 2010
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I have a customer with an Avaya S8700 and Modular Messenging voice mail.  We've installed a Cisco CUCM (7.1.3) behind a 2900 router with a QSIG E1 connected to the S8700.  Everything wokrs great.  In/out calls, caller-id, name display, MWI, etc.  The only thing not working is if a call from an Avaya phone or PSTN comes into a Cisco phone and the iDivert button is hit.  It goes the the Avaya VM system ok, but ends ups in the main greeting.  If, however, the call is left to ring with no answer, it forwards to VM and ends up in the correct voice mail box with no issue.


VM obviously has no idea which number forwarded the call to it when iDivert is hit, but it does with a RNA.  Why would there be a difference?


Here's the "debug isdn q931" traces for each.  Doing a hex-to-ascii conversion, you can see that the additional "facility i" message in the RNA trace contains the desired mailbox.  Changing the Display and Redirect IE Delivery settings on the MGCP gateway unfortunately doesn't seem to make a difference.


iDivert:


.Apr 1 17:04:58.933 EDT: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0057

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Facility i = 0x9FAA06800100820100A11E0201000201008016636F6E666572656E636520726F6F6D20746573742032

Calling Party Number i = 0x0081, '3581'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '3535'

Plan:Unknown, Type:Unknown

.Apr 1 17:04:58.957 EDT: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x8057

Channel ID i = 0xA98381

Exclusive, Channel 1

.Apr 1 17:04:58.961 EDT: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8 callref = 0x8057

Progress Ind i = 0x8188 - In-band info or appropriate now available

.Apr 1 17:04:59.141 EDT: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8 callref = 0x8057

.Apr 1 17:04:59.205 EDT: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8 callref = 0x8057

Facility i = 0x9FAA068001008201008B0100A11702024503020102800E4D6F642E204D6573736167696E67

.Apr 1 17:04:59.209 EDT: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0057



RNA:


.Apr 1 17:04:37.609 EDT: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0056

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98381

Exclusive, Channel 1

Facility i = 0x9FAA068001008201008B0100A132020101020115302A0201010A0103800103A108A006800433353731A31580135465737420557365722033353731

Facility i = 0x9FAA06800100820100A11E0201000201008016636F6E666572656E636520726F6F6D20746573742032

Calling Party Number i = 0x0081, '3581'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '3535'

Plan:Unknown, Type:Unknown

.Apr 1 17:04:37.641 EDT: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x8056

Channel ID i = 0xA98381

Exclusive, Channel 1

.Apr 1 17:04:37.645 EDT: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8 callref = 0x8056

Progress Ind i = 0x8188 - In-band info or appropriate now available

.Apr 1 17:04:37.821 EDT: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8 callref = 0x8056

.Apr 1 17:04:37.869 EDT: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8 callref = 0x8056

Facility i = 0x9FAA068001008201008B0100A11702024502020102800E4D6F642E204D6573736167696E67

.Apr 1 17:04:37.869 EDT: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0056


Any assistance would be appreciated.


Thanks,


Todd

Correct Answer by William Bell about 7 years 3 months ago

Todd,


Take a look at the Call Manager service parameter "Allow QSIG during iDivert". I think that you will want to enable this if it isn't enabled already.


HTH.


Regards,

Bill

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Correct Answer
William Bell Mon, 04/05/2010 - 13:21
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Todd,


Take a look at the Call Manager service parameter "Allow QSIG during iDivert". I think that you will want to enable this if it isn't enabled already.


HTH.


Regards,

Bill

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