I have a script that places an outbound call and when the caller answers the call, I do a get digit string to capture caller input and the DTMF isn't working. The caller is hearing "Are you there?".
Here is the call flow:
Http Trigger into a script
Script places an outbound call using the Place Call command
The call gets answered.
Using the Get Digit String command, the caller hears the prompt that is played with get digit string.
The caller presses keys, but no keys are accepted.
Caller hears "Are you still there" and timesout.
I believe this was working at one time, but the script wasn't used and now we are revisiting this script.
I am using a H.323 gateway. IP phones using the same gateway to reach the PSTN do not have problems with DTMF. Inbound calls to the UCCX script are working when calling into a script with a Menu step.
Your help is appreciated.