Silent Intercom to Transfer?

Unanswered Question
Apr 5th, 2010

A couple of our clients would like to be able to intercom direct to a user without ringing prior to transfering a call? So instead of hitting tranfer and then it ringing, they want it to initiate a 1 to 1 intercom to talk without it ringing prior to transfering? Is there any easy way to do this?

I have a LLLOOOOONG WorkAround, but there has to be away to change the transfer options globally?

This is mostly for the receptionist with her side car...

Any help is appreciated!

I have this problem too.
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Steven DiStefano Thu, 04/08/2010 - 07:01

You can use CCA for this (CCA 2.2.2 is latest release).  You can select auto anser or not.



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