Routing calls to non-subscribers

Answered Question
Apr 6th, 2010

Hi,

My question is do we need to add all our phone users to the Unity database, even if they do not use voice mail? If a user calls our main pilot number, gets the greeting then dials an extension, is it required for this extension to be added as a unity subscriber for the call to route to this extension? Presently, calls can be routed only to users who are subscribed in the unity server.

We have just our upper management and a few other users configured to use voice mail, a lot of the other staff do not need voice mail.

Thanks.

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 9 months ago

Hey Shelly,

There are a couple of ways to do this.

Creating Internet Subscribers

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html


You can also have a look at the following on how to set up the Call Handler (lock a key to the Caller System Transfer) in Unity to allow callers to Transfer to non-subscribers;

Setting Up System Transfers

In your organization, you may find that callers want to be able to dial numbers that are not typically listed in directory assistance. For example, subscribers and outsider callers may find it convenient to be able to call Cisco Unity and transfer from the Opening Greeting or another call handler to a lobby extension, conference room extension, or an extension assigned to someone in the organization who is not a Cisco Unity subscriber, such as an employee who is visiting from another site and is using a guest office.

You can route callers to one of two "system transfer" conversations, both of which offer callers the ability to transfer to numbers that are not associated with Cisco Unity subscribers:

You can route callers to either system transfer conversation in several ways, including: Caller System Transfer, This conversation prompts callers to enter the number that they want to transfer to.

By offering a system transfer as a "one-key dialing" option. You can specify either system transfer (on the Caller Input page for any call handler or subscriber greeting) as the action that Cisco Unity performs when a caller presses a particular key during the greeting.

For example, to allow all callers to transfer to a lobby phone, guest office, or a conference room from the Opening Greeting, you could specify that Cisco Unity will offer Caller System Transfers when callers press 3.

Call Management > Call Handlers > Caller Input Page

Action Indicate the action that Cisco Unity performs after a caller presses the corresponding key.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Caller System Transfer - Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.

Cheers!

Rob


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rob.huffman Tue, 04/06/2010 - 02:58

Hi Shelly,

You could set these Extensions up as Internet Subscribers, which does not require a User License but does allow them to be listed in the directory and to be able to be dialed from AA.

Cheers!

Rob

shelly mathew Tue, 04/06/2010 - 03:06

Thanks Rob,

So you're saying that the users will have to be listed in the unity subscriber database to be able to be reached from AA?

Also, we are using Unity 5.0 build 5.0(1). How can I create an Internet Subscriber?

Correct Answer
rob.huffman Tue, 04/06/2010 - 05:27

Hey Shelly,

There are a couple of ways to do this.

Creating Internet Subscribers

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html


You can also have a look at the following on how to set up the Call Handler (lock a key to the Caller System Transfer) in Unity to allow callers to Transfer to non-subscribers;

Setting Up System Transfers

In your organization, you may find that callers want to be able to dial numbers that are not typically listed in directory assistance. For example, subscribers and outsider callers may find it convenient to be able to call Cisco Unity and transfer from the Opening Greeting or another call handler to a lobby extension, conference room extension, or an extension assigned to someone in the organization who is not a Cisco Unity subscriber, such as an employee who is visiting from another site and is using a guest office.

You can route callers to one of two "system transfer" conversations, both of which offer callers the ability to transfer to numbers that are not associated with Cisco Unity subscribers:

You can route callers to either system transfer conversation in several ways, including: Caller System Transfer, This conversation prompts callers to enter the number that they want to transfer to.

By offering a system transfer as a "one-key dialing" option. You can specify either system transfer (on the Caller Input page for any call handler or subscriber greeting) as the action that Cisco Unity performs when a caller presses a particular key during the greeting.

For example, to allow all callers to transfer to a lobby phone, guest office, or a conference room from the Opening Greeting, you could specify that Cisco Unity will offer Caller System Transfers when callers press 3.

Call Management > Call Handlers > Caller Input Page

Action Indicate the action that Cisco Unity performs after a caller presses the corresponding key.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Caller System Transfer - Sends the call to a conversation that allows callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. Cisco Unity performs the transfer only when the CS_Default_System_Transfer restriction table permits it.

Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

David Hailey Tue, 04/06/2010 - 07:12

To follow-up on Rob's post (+5 as usual), you need to ensure that the numbers you want callers to reach via Unity are allowed within the various restriction tables assigned to the objects in Unity.  In addition to that, you also need to make sure your VM ports are not restricted to dialing these patterns by the CSS they are assigned in CUCM.

Hailey

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shelly mathew Tue, 04/06/2010 - 23:41

Thanks guys. We use another vendor's PBX with their voice mail at a different site, and only the users who need voice mail are added to the subscriber database in this server. 
Callers to the main number, get the opening greeting, dial any extension and the call is routed. So, I thought it was a configuration error that the calls to users not added in the unity were not being routed. 

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