Call Display Restriction, Voicemail Issue

Unanswered Question
Apr 6th, 2010

I am setting up call display restrictions

on a group of phones in our support

department. I have the translation

patterns working and it is restricting the phones

The issue is that the phones foward to voice mail, with the

connected line ID presentation set to restricted it does not forward the

extension information to voice mail and it goes to the general greeting not the

voice mail box for the user?

I have this problem too.
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William Bell Tue, 04/06/2010 - 12:07

Chris,

What do you mean by "display restriction". Are you talking about modifying a translation pattern to restrict the connected/called party information? Could you give some additional info about what you are trying to accomplish with the restrictions?

Regards,

Bill

chrisdaniels Tue, 04/06/2010 - 12:19

Yes I am blocking the calling and connected number to the extension when a caller calls my extension 2096 it show private on there end and no number for the connected. I have a translation pattern that matches on 2096 that is in there partition which allows them to call it. The calls rings my phone shows there calling information, rings 4 times then should go to my voice mail box. That is were the issue is, it goes to the general voice mail box because it is not seeing that it is coming from 2096. If I change the connected line ID presentation on the 2096 translation pattern to allow it works correctly. But that defeats the purpose.

William Bell Tue, 04/06/2010 - 12:37

I am not able to reproduce this situation. I have a configuration like yours and when my calls are forwarded they are received by VM and integrated successfully. I have tried to remove voicemail profile, restricting calling/called, etc. Everything works.

So, either I am missing something in my test or there is some software defect amiss. In my test I used CUCM 7.1(3b)su2 and CUC 7.1(3b)SU2. What versions are you running?

Regards,

Bill

chrisdaniels Tue, 04/06/2010 - 12:43

I am using  System version: 6.1.2.1002-1. I have 2 separtate partitions, my group in one and everyone else in another. I have the CS on the VM pilot set with both PT's. Of course it fails on outside calls coming into my extension as well. Does the exact same thing?

Thanks

chrisdaniels Tue, 04/13/2010 - 06:39

I opened a TAC case on this, they suggested that I create a voicemail profile for each

of my support extensions and use the voicemail mask in the profile. Then set that profile

for the extension number it corresponds with. That fixed the issue I was having and now

everything is working correctly. Just wanted to let everyone know. Thanks

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