04-06-2010 09:12 PM
Hello!
Events in the Windows Event Viewer:
The CiscoWorks Tomcat Servlet Engine service terminated unexpectedly. It has done this 1 time(s).
output pdshow and file stderr.log, hs_err_pid2128.log attached.
Thanks!
04-06-2010 10:16 PM
If this hs_err file is current, it appears your NMSROOT/MDC/etc/regdaemon.xml file has become corrupt. Post this file.
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04-06-2010 10:45 PM
04-06-2010 10:55 PM
This file is fine. What version of LMS do you have? When was this hs_err dump produced? What else is installed on this server?
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04-06-2010 11:12 PM
version 3.1
This dump file is created immediately after the server load.
Installed on the server only CLM.
04-07-2010 10:52 PM
By CLM do you mean you have Cisco License Manager installed on this same server? Post the output of:
cacls NMSROOT/MDC/etc/*
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04-07-2010 11:07 PM
04-08-2010 11:40 PM
I missed this post. I don't see any obvious problems thus far. I suggest you open a TAC Service Request so that this problem can be analyzed in real time.
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04-08-2010 11:41 PM
Actually, something just got my eye in the pdshow. Post a screenshot of your Services control panel showing all of your services.
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04-09-2010 12:14 AM
04-09-2010 12:39 AM
The only things which I see are wrong are the start types for the IPM NG database engine and HUM database engine services. They must be set to Manual, not Automatic. However, that would not account for the Tomcat crash. The crash points to an error in the code which processes regdaemon.xml, but I see no reason why that should be failing. As I said before, I think it would be best to open a Service Request. Remote access would be helpful to dig into this problem in more detail.
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04-09-2010 12:46 AM
The problem occured 06 of april after server reboot
Bios date was unexplainably set to 06.04.2110 so some files including regdaemon.xml still have modification date of 06.04.2110
04-09-2010 12:55 AM
i've changed modification date attribute of regdaemon.xml to current date and it worked!
Thanks!
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