Hi every one,
Actually i have a problem concerning with a callmager 6.0.1 implemented in a customer (like the following image). That customer ask us to add a new feature to the callmanager, that consist in playing a welcome message with a option menu (exº: Press 1 to sales, press 2 to support...).
These feature is called IVR, right?! So, in your opinion, what is the best approach to enable this feature?
- Adding a NME-CUE in the router (gateway);
- Implementing a CRS Server;
- Configuring scripts TCL in the gateway;
The auto-attendant system is suposed to support this feature? If so, what is needed to enable auto-attendant in callmager 6.0.1?
I hope hearing from you because at the moment i am completely lost in cisco documentation
José Luís Neves.