How to Trace the file changed in the IVR for an IPCC call flow.

Unanswered Question
Apr 7th, 2010

We  have an issue where :

Customer reported for one process out of office message was wrong.

We have uploaded the new message file and it started working fine.

We require help to check if any log to proof that the same process “Out Of Office” hour message file changed from our end

Urgent !! Please advice.

I have this problem too.
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Aaron Harrison Wed, 04/07/2010 - 06:24

Hi

If you are on IPIVR or UCCX, then you can see in the MADM logs who has carried out what changes (c:\program files\wfavvid\logs\madm).

If you have users dialing in through an application to change prompts, or through some other custom method, you should really be logging changes as they are made...

Aaron

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bhupendrab Wed, 04/07/2010 - 06:37

We are using IPCCX and IVR.

We just want to get back to customer with the proofs that this has been done at this time.

So will your option be enough for that or do we have some more options.

Any logs on ICM that can help us.

Please sugest.

bhupendrab Wed, 04/07/2010 - 07:58

Hi Aaron,

Thanks for your reply. Got the path .

Which file needs to be checked now and which parameter should be

searched to crack the issue.

Please suggest.

Aaron Harrison Wed, 04/07/2010 - 08:00

Hi

If you know the name of the prompt that was modified, you might try searching for that...

Aaron

bhupendrab Wed, 04/07/2010 - 08:11

Hi Aaron,

Thats fine but in the folder we have many file so please let me know on which file i have to search the prompt and also from where i can get the details that who has done the changes.

Aaron Harrison Wed, 04/07/2010 - 08:21

Hi

The files each cover a period of time, so if you don't know when it happened you need to search them all.

I would recommend getting a good text editor to allow you to search all the files at once (something with grep like features; I use jEdit).

Regards

Aaron

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