Greetings, we have our auto attendant setup and working. My question is, there a way to notify the customer service rep what option the caller pressed?
Under what we have, the same user/hunt group picks up for multiple prompts.
So if the AA says "press 1 for new customers" Call hunt group 501
And "press 2 for existing customers" Also call hunt group 501
If there a way to notify the hunt group whether the call came from pressing 1 or 2?
We're running the UC520 on CCA 2.2.2, Software pack version 8.0.1, FXO lines, PBX system