Auto Attendant-track what the customer pressed

Unanswered Question
Apr 7th, 2010

Greetings, we have our auto attendant setup and working.  My question is, there a way to notify the customer service rep what option the caller pressed?

Under what we have, the same user/hunt group picks up for multiple prompts.

So if the AA says "press 1 for new customers" Call hunt group 501

And "press 2 for existing customers" Also call hunt group 501

If there a way to notify the hunt group whether the call came from pressing 1 or 2?


We're running the UC520 on CCA 2.2.2, Software pack version 8.0.1, FXO lines, PBX system

I have this problem too.
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Marcos Hernandez Wed, 04/07/2010 - 09:22

This is not possible. What you could do is (if you have multiline phones) have the users belong to two different huntgroups and map a line button to each huntgroup. Then your AA could forward to two separate numbers and the users would visually distinguish between the two calls.




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