Auto Attendant-track what the customer pressed

bigdaddyajay · ‎04-07-2010

Greetings, we have our auto attendant setup and working. My question is, there a way to notify the customer service rep what option the caller pressed?

Under what we have, the same user/hunt group picks up for multiple prompts.

So if the AA says "press 1 for new customers" Call hunt group 501

And "press 2 for existing customers" Also call hunt group 501

If there a way to notify the hunt group whether the call came from pressing 1 or 2?

Thanks

We're running the UC520 on CCA 2.2.2, Software pack version 8.0.1, FXO lines, PBX system

Marcos Hernandez · ‎04-07-2010

This is not possible. What you could do is (if you have multiline phones) have the users belong to two different huntgroups and map a line button to each huntgroup. Then your AA could forward to two separate numbers and the users would visually distinguish between the two calls.

Thanks,

Marcos

bigdaddyajay · ‎04-07-2010

Thanks, that's what I thought.

That's a good enough work around!