CAD statistics always shows Called Party Number = '1' for Outbound Calls

Amine-K · ‎04-07-2010

Hi,

We are using IPCC Enterprise v7.2(4) and CAD v7.2(1)SR2 working since more than a year.

We have noticed recently that CAD Agent Real Time Statistics shows '1' as Called Party Number for manual outbound calls done from CAD or even directly from IP Communicator. (Please see screen shot attached)

What may be the issue?

Thanks for your help.

geoff · ‎04-07-2010

What may be the issue?

I remember this problem. I opened a TAC case on it.

I thought it was fixed in a CAD SR but you seem to be up to date.

Can you confirm that you have 7.2.1.200 on most of your major CAD services. Run VersionInfo.exe from Progarm Files\Cisco\Desktop\bin.

By the way, you should come up to ICM 7.2(7).

Regards,

Geoff

Amine-K · ‎04-08-2010

Hi,

Yes, most of CAD services version is 7.2.1.200.

We are scheduling to upgrade IPCC to 7.2(7) next monday.

Regarding the issue, is it a referenced bug?

Thanks.

Amine-K · ‎04-10-2010

Hi,

We have opened a TAC case and this issue is caused by bug #CSCsq53188 on the PG OPC component.

This bug has been resolved in the following versions : 7.1(5)SR0(6), 7.2(6)SR0(0) and 7.5(3)SR0(0).

So, an upgrade of IPCC will resolve this issue and that's what we scheduled for next week.

We will keep you updated.

B.R