Subscriber is not showing in CM Group

Answered Question
Apr 8th, 2010
User Badges:

Hi


I recently installed Cisco unified communication manager publisher and subscriber  i added the second server as subscriber but my subscriber ip address is not showing in Ciscu unified CM Group as a redundant server when i logged into subscriber with his IP Address i can see its replicating the phone and all the configuration.


i tried to activate the services for Subscriber i was  getting below error message


" Update Failed for the Service(s): Cisco CallManager Allocated licenses consumed by used and pending. Please upload additional licenses (a new license file) and try again. "


when i saw the licence unit report its giving 500 Units for devices that i uploaded a licence file but in the CCM Node License Feature its showing Unit Authorized ONLY 1.


i have three licences files.


1- Unified CM Device License For ELD - 500 Units

i uploaded the above file and its shows 500 units in my licence unit report


2-License Unified CM 7.0 7816 Appliance, 500 seats, eLD


i uploaded the second file but it still showing me 500 units.


3-License Unified CM 7.0 7816 Appliance, 500 seats, eLD


i have these three files with me after uploading 2 file from above(ist file and second file) but  still i am getting only 500 units and node unit also 1


is there anyother file that i need ?????


what else i need to do to sort out this issue ?

Correct Answer by Aaron Harrison about 7 years 2 weeks ago

Yep.


That's how it always works.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Aaron Harrison Thu, 04/08/2010 - 01:49
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015

Hi


Your DLU count will stay at 500 as specified on License 1.


Licenses 2 and 3 are 'node' licenses. You need one for each physical CM node that you want to activate.


Regards


Aaron

Jamil Hussain Thu, 04/08/2010 - 02:28
User Badges:

I already used first and second file


when i applied the PAK Code for first file it did not asked me any information about " MAC Address" but when i used the second file it asked me the MAC ADDRESS of Publisher i put the MAC Address of pub but when i was using the third file to get licence file from cisco by using PAK Code again it asked about the MAC Address of publisher what should i do there now i need to assigned the Subscriber mac address for third file ???

Aaron Harrison Thu, 04/08/2010 - 02:32
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015

Hi


No - you always use the Publisher MAC address when dealing with CCM licensing.


Aaron

Jamil Hussain Thu, 04/08/2010 - 02:35
User Badges:

SO now again I have to give the MAC Address of pub server for the third file to get the licence file ???


Best regards,

 

Jamil Hussain

Correct Answer
Aaron Harrison Thu, 04/08/2010 - 02:39
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015

Yep.


That's how it always works.

Jamil Hussain Thu, 04/08/2010 - 03:05
User Badges:

thanks alot for your help


i have done same and now able to see Subscriber as my second node thanks once again.



thanks and best regards


Jamil hussain

Aaron Harrison Thu, 04/08/2010 - 03:07
User Badges:
  • Super Bronze, 10000 points or more
  • Community Spotlight Award,

    Member's Choice, May 2015

No problem

Actions

This Discussion