Call Back Feature

Unanswered Question
Apr 8th, 2010

Hello guys,

I have a question for you. I think a read somewhere in the documentation  that if you have a premium license you can configure an option to call  back

this is the scenario:

the caller is on the queue and if they don't want to wait longer they  just select the option to have an agent call them back when they're  available

we are deploying uccx 7.X with premium licensing however i can't find  the proper documentation

hopefully you can point me to the proper documentation

thanks

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jonathan Schulenberg Fri, 04/09/2010 - 03:15

The Outbound subsystem in CCX is intended for campaign calling. At least in current releases, there is no native mechanism for adding a record to the campaign from within the AEF script. Options for callback do exist and are somewhat involved/tricky to implement well IMO.  Search the forums for 'callback in queue' type threads.

Actions

This Discussion