We have a customer that has a UC540, with a shared line on about 15 phones. There main number is mapped to this extension so that all incomming calls ring on each of the phones.
The issue is that only one inbound call can take place at a time. If there is a call already going on the second caller gets a busy signal or directed to CUE.
I have tried making this line an octo-line, but once I use CCA to make it a shared line on a phone the tool reverts the ephone-dn back to a dual-line.
What options do I have to make this work?? This is a pretty common setup that I have implemented in the past using UCMBE...
My only other idea is to make a seperate DN on each phone (as an octo-line) then create a hunt group which broadcasts to all of these DNs. Id rather not go down this route because it makes adding new phones more of a hassle (have to come up with a new DN, make sure to add it to the hunt group, etc...).