Fax + VG224

Unanswered Question
Apr 8th, 2010

Hi all,

I'm working on that design : Fax -> VG224 configurated with passthrough (SCCP) -> VG 28XX (MGCP).

When I send faxs :

1. I send 10 pages in intern and it's works

2. Sometimes, when I send faxs to external (fax client), it's only working for the first 5 pages and after I have an error.

This is the configuration of the VG:

VG224-1#sh running-config
!
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec localtime
no service password-encryption
!
hostname VG224-1
!
boot-start-marker
boot-end-marker
!
logging message-counter syslog
logging buffered 4096
!
no aaa new-model
clock timezone AEST 10
clock summer-time AEDT recurring 1 Sun Oct 2:00 1 Sun Apr 2:00
ip source-route
ip cef
no ip domain lookup
!
!
ip multicast-routing
no ipv6 cef
!
stcapp register capability 2/2 modem-passthrough
stcapp register capability 2/3 modem-passthrough
stcapp ccm-group 1
stcapp
!
!
!
!
!
voice service voip
no fax-relay sg3-to-g3
modem passthrough nse codec g711alaw redundancy maximum-sessions 5
!
!
!
!
!        
!
!
!
!
!
!
!
!
voice-card 0
!
archive
log config
  hidekeys
!
!
!
!
!
interface FastEthernet0/0
ip address
ip pim sparse-dense-mode
duplex auto
speed auto
!
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
!
ip forward-protocol nd
no ip http server
!
!
!
control-plane
!
!
!
voice-port 2/0
timeouts ringing infinity
caller-id enable
!
voice-port 2/1
timeouts ringing infinity
caller-id enable
!
voice-port 2/2
timeouts ringing infinity
caller-id enable
!
voice-port 2/3
timeouts ringing infinity
caller-id enable
!
voice-port 2/4
timeouts ringing infinity
caller-id enable
!
voice-port 2/5
timeouts ringing infinity
caller-id enable
!
voice-port 2/6
timeouts ringing infinity
caller-id enable
!
voice-port 2/7
timeouts ringing infinity
caller-id enable
!
voice-port 2/8
timeouts ringing infinity
timing hookflash-in 200 50
caller-id enable
!
voice-port 2/9
timeouts ringing infinity
timing hookflash-in 200 50
caller-id enable
!
voice-port 2/10
timeouts ringing infinity
timing hookflash-in 200 50
caller-id enable
!
voice-port 2/11
timeouts ringing infinity
caller-id enable
!
voice-port 2/12
timeouts ringing infinity
caller-id enable
!
voice-port 2/13
timeouts ringing infinity
caller-id enable
!
voice-port 2/14
timeouts ringing infinity
caller-id enable
!
voice-port 2/15
timeouts ringing infinity
caller-id enable
!
voice-port 2/16
timeouts ringing infinity
caller-id enable
!
voice-port 2/17
timeouts ringing infinity
caller-id enable
!
voice-port 2/18
timeouts ringing infinity
caller-id enable
!
voice-port 2/19
timeouts ringing infinity
caller-id enable
!
voice-port 2/20
timeouts ringing infinity
caller-id enable
!
voice-port 2/21
timeouts ringing infinity
caller-id enable
!
voice-port 2/22
timeouts ringing infinity
caller-id enable
!
voice-port 2/23
timeouts ringing infinity
caller-id enable
!
no ccm-manager fax protocol cisco
!
mgcp modem passthrough voip mode nse
mgcp modem passthrough voip codec g711alaw
mgcp package-capability rtp-package
no mgcp timer receive-rtcp
mgcp fax rate 14400
mgcp fax t38 inhibit
mgcp behavior g729-variants static-pt
!
sccp local FastEthernet0/0
sccp ccm 192.168.xx.x identifier 2 version 7.0
sccp ccm 192.168.xx.x identifier 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 1 priority 1
associate ccm 2 priority 2
!
!
dial-peer voice 500 pots
service stcapp
port 2/0
!
dial-peer voice 501 pots
service stcapp
port 2/1
!
dial-peer voice 502 pots
service stcapp
port 2/2
!
dial-peer voice 503 pots
service stcapp
port 2/3
!
dial-peer voice 504 pots
service stcapp
port 2/4
!
dial-peer voice 505 pots
service stcapp
port 2/5
!
dial-peer voice 506 pots
service stcapp
port 2/6
!
dial-peer voice 507 pots
service stcapp
port 2/7
!
dial-peer voice 508 pots
service stcapp
port 2/8
!
dial-peer voice 509 pots
service stcapp
port 2/9
!
dial-peer voice 510 pots
service stcapp
port 2/10
!
dial-peer voice 511 pots
service stcapp
port 2/11
!
dial-peer voice 512 pots
service stcapp
port 2/12
!
dial-peer voice 513 pots
service stcapp
port 2/13
!
dial-peer voice 514 pots
service stcapp
port 2/14
!
dial-peer voice 515 pots
service stcapp
port 2/15
!
dial-peer voice 516 pots
service stcapp
port 2/16
!
dial-peer voice 517 pots
service stcapp
port 2/17
!
dial-peer voice 518 pots
service stcapp
port 2/18
!
dial-peer voice 519 pots
service stcapp
port 2/19
!
dial-peer voice 520 pots
service stcapp
port 2/20
!
dial-peer voice 521 pots
service stcapp
port 2/21
!
dial-peer voice 522 pots
service stcapp
port 2/22
!
dial-peer voice 523 pots
service stcapp
port 2/23
!
!
!
line con 0
line aux 0
line vty 0 4
login local
!
ntp server 192.168.xx.x
end

Maybe it's a problem with the clock?

Thanks,

Sylvain

I have this problem too.
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Aaron Harrison Fri, 04/09/2010 - 00:37

Hi

If the problem only happens when sending external, I would start by checking the clocking on your outgoing T1/E1 circuits:

Show controllers e1

Or

Show controllers t1

Post back the output...

Aaron

tbsupport Fri, 04/09/2010 - 00:51

VG1#show controllers e1

E1 0/0/0 is up.

  Applique type is Channelized E1 - balanced

  Cablelength is Unknown

  No alarms detected.

  alarm-trigger is not set

  Version info Firmware: 20090408, FPGA: 13, spm_count = 0

  Framing is CRC4, Line Code is HDB3, Clock Source is Line.

  CRC Threshold is 320. Reported from firmware  is 320.

  Data in current interval (348 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     9 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     9 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

  Total Data (last 2 15 minute intervals):

     0 Line Code Violations, 0 Path Code Violations,

     44 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,

     44 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

E1 0/0/1 is up.

  Applique type is Channelized E1 - balanced

  Cablelength is Unknown

  No alarms detected.

  alarm-trigger is not set

  Version info Firmware: 20090408, FPGA: 13, spm_count = 0

  Framing is CRC4, Line Code is HDB3, Clock Source is Line.

  CRC Threshold is 320. Reported from firmware  is 320.

  Data in current interval (350 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     9 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     9 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

  Total Data (last 2 15 minute intervals):

     0 Line Code Violations, 0 Path Code Violations,

     45 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,

     45 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

Aaron Harrison Fri, 04/09/2010 - 00:57

Hi

OK, you have slips...

Try:

Conf t

Network-clock-participate wic 0

network-clock-select 1 E1 0/0/0

network-clock-select 2 E1 0/0/1

end

clear controllers e1

Then have a look around any other gateways running E1/T1 circuits you have for similar errors and correct those.

Come back to this one in 15 minutes and see if the errors have stopped; and if so, retest your fax.

Be aware that whilst this is a common cause of errors on faxes, lots of other things could be going wrong as well

Regards

Aaron

Please rate helpful posts..

tbsupport Fri, 04/09/2010 - 01:16

no more error.

VG1#sh controllers e1

E1 0/0/0 is up.

  Applique type is Channelized E1 - balanced

  Cablelength is Unknown

  No alarms detected.

  alarm-trigger is not set

  Version info Firmware: 20090408, FPGA: 13, spm_count = 0

  Framing is CRC4, Line Code is HDB3, Clock Source is Line.

  CRC Threshold is 320. Reported from firmware  is 320.

  Data in current interval (641 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

E1 0/0/1 is up.

  Applique type is Channelized E1 - balanced

  Cablelength is Unknown

  No alarms detected.

  alarm-trigger is not set

  Version info Firmware: 20090408, FPGA: 13, spm_count = 0

  Framing is CRC4, Line Code is HDB3, Clock Source is Line.

  CRC Threshold is 320. Reported from firmware  is 320.

  Data in current interval (641 seconds elapsed):

     0 Line Code Violations, 0 Path Code Violations

     0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins

     0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs

I will see Monday if with fax activities it will be still working. Thanks

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Posted April 8, 2010 at 5:35 PM
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