So, rumblings are in v8.x Attendant Console will no longer be supported at all in CCM, which totally sucks. For receptionists, is there an alternative in CCM? Removing this features makes it hard to sell it to SMB since competing products offer it and people really like it.. thanks!
That is correct - the old/bundled Cisco Attendant Console has been End of Life for quite some time now, and has been superseded by the Cisco Unified Attendant Console portfolio that Jonathan mentioned...
Its not strictly true to say that there are no alternatives within the CUCM. The CUxAC range mentioned are those alternatives. The difference is of course that they are now "pay for" offerings as opposed to being free. We are putting together some tools at the moment to assist partners with selecting which product is the right "fit" for each customer.
Overall though, the CUxAC products are well received and do provide functionality over the old CAC - with the changes this brings, the important thing is that there now needs to be some discovery performed with the customer, to make sure you're meeting their Attendant Console needs. As I say, we're putting together some tools to help you with that...However, the more discovery we go through, the more specific the requirements are, the best chance we have of meeting and actually exceeding the customers expectations
Feel free to reach out to me directly if you need any help with this?
No alternatives that provide equal functionality exist within UCM. The replacement Cisco Unified Department | Business | Enterprise Attendant Consoles all have a per-operator cost.
Depending on the customer (especially in SMB) you may be able to get along with a hunt group and Cisco Unified Personal Communicator; or CCX plus CUPC. Even if you only have one attendant, the hunt group with HLog allows for easy "night mode" engagement.
PS- Don't shoot the messenger.