Attendant Console Dial Out Issue

Unanswered Question
Apr 9th, 2010
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We have a receptionist who is having issues with dialing out using Attendant Console. It happens only with her.

"when she makes a call using AC, the call is made via second line (Manager's Line). We have checked every possiblity "auto select primary line", use primary line to make a call. Even changed her IP Phone and reinstalled her Attendant Console.

Here are system information,

Call Manager 6.1.4

Attendant Console 6.1.2c

Windows XP SP2

Any ideas..



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mightyking Fri, 04/09/2010 - 06:29
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Try to install the new TSP from Install Plugins in CCM Admin.


yogesh.mhatre Fri, 04/09/2010 - 06:41
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Thanks for your reply.

Do you mean to say.. i need to download TSP from Install Plugin and install is on receptionist PC?

yogesh.mhatre Fri, 04/09/2010 - 07:26
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Thank you.

Once i install i will let you know if this fixed or not.


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