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Attendant Console Dial Out Issue

yogesh.mhatre
Level 1
Level 1

‎04-09-2010 05:14 AM - edited ‎03-15-2019 10:11 PM

Hello,

We have a receptionist who is having issues with dialing out using Attendant Console. It happens only with her.

"when she makes a call using AC, the call is made via second line (Manager's Line). We have checked every possiblity "auto select primary line", use primary line to make a call. Even changed her IP Phone and reinstalled her Attendant Console.

Here are system information,

Call Manager 6.1.4

Attendant Console 6.1.2c

Windows XP SP2

Any ideas..

Thanks

Yogesh

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4 Replies 4

mightyking
Level 6
Level 6

‎04-09-2010 06:29 AM

Try to install the new TSP from Install Plugins in CCM Admin.

MK

0 Helpful

yogesh.mhatre
Level 1
Level 1
In response to mightyking

‎04-09-2010 06:41 AM

Thanks for your reply.

Do you mean to say.. i need to download TSP from Install Plugin and install is on receptionist PC?

0 Helpful

mightyking
Level 6
Level 6
In response to yogesh.mhatre

‎04-09-2010 06:59 AM

Yes, On the Client Console!

0 Helpful

yogesh.mhatre
Level 1
Level 1
In response to mightyking

‎04-09-2010 07:26 AM

Thank you.

Once i install i will let you know if this fixed or not.

0 Helpful
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