Global Subsriber Manager - Could not obtain version information

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Apr 9th, 2010
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I have a Unity 4.2 server and a Unity 7.0 server.  I am attempting to use Global Subscriber Manager to move my users from the 4.2 server to the 7.0 server.  I have setup digital networking between the 2 servers and shared the stream files directory as indicated in the documentation.  When I attempt to move a subscriber from the old server to the new server I get the following error Coult not obtain the version information from the destination system Unty1 please see the troubleshooting section in the helpfile.  When I open the help file troubleshooting section it gives me a URL to run on each box, the new server (Unity2) shows the expected output, but the old server (Unity1) gets a page cannont be displayed error.  According to the documentation, the version is checked via a webservice at the URL given in the troubleshooting steps, http://localhost:8080/cual/CiscoUnitySystemInformation.jsw? however it seems like this is missing from my 4.2 server....any advice?

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Tray Stoutmeyer Fri, 04/09/2010 - 10:00
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Saw a case similar to this where Tomcat service wasn't started. Make sure the server that isn't giving you the same output has that started.


Tray

Chris Schuerger Fri, 04/09/2010 - 10:34
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That does seem to be my issue.  When I check the services on the OLD Unity Server (4.2) there is no Tomcat service listed.

I looked at the properties page for the Tomcat service the New server and it looks ilke it runs from Commserver\cscoserv\windows\services\jk_nt_service.ext


When I try to run jk_nt_service.exe -i Tomcat it gives me an error that Tomcat doesn't exist.  I guess I need some information on how to start Tomcat when it's not installed as a service.

Tray Stoutmeyer Fri, 04/09/2010 - 12:28
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I don't have a 4.2 server to look at but my 5.0 server has it listed in the services snap-in. If you have it in there, you could start it from there. I am assuming this hasn't been done but you may have already. If so, my apologies. I only saw you tried it via command line.


Tray

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