WIM (Web Interaction Manager) replacement for UCCX 8

Unanswered Question
Jonathan Schulenberg Fri, 04/09/2010 - 10:46

WebEx WebACD is the only Cisco option I am aware of at the moment; however, this does not integrate with CCX.

t.muhammad Tue, 05/03/2011 - 11:41

Hello All,

You get any responses on this one yet? I have a customer asking for the same thing.


System Engineer

PC Connection

bvanbenschoten Fri, 02/15/2013 - 13:09

True, but my understanding is that the Cisco chat feature is pretty limited in features.  I was really fishing for an alternative to the discontinued EIM/WIM products.  All I seem to come up with is eGain.

Just got off a call wtih eGain and they don't support running thier client software in Citrix or other VDI environments.  Odd since thier "client" is just a web browser.

jeremyarcher Thu, 01/02/2014 - 08:13

Bump on this.

I'm also looking for a solution (that works in Citrix / VDI).


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