Query on CTIOS Agent states:

bathula.srinivas · ‎04-09-2010

Hi,

In an IPCC Enterprise, when does the Agent become available?
What is the difference between Agent Ready state and Agent Available.

Thanks,
Srinivas

geoff · ‎04-09-2010

enum Value	Description	Numeric Value
eLogin	The agent has logged on to the ACD. It does not necessarily indicate that the agent is ready to accept calls.	0
eLogout	The agent has logged out of the ACD and cannot accept any additional calls.	1
eNotReady	The agent is unavailable for any call work.	2
eAvailable	The agent is ready to accept a call.	3
eTalking	The agent is currently talking on a call (inbound, outbound, or inside).	4
eWorkNotReady	The agent is performing after call work, but will not be ready to receive a call when completed.	5
eWorkReady	The agent is performing after call work, and will be ready to receive a call when completed.	6
eBusyOther	The agent is busy performing a task associated with another active SkillGroup.	7
eReserved	The agent is reserved for a call that will arrive at the ACD shortly.	8
eUnknown	The agent state is currently unknown.	9
eHold	The agent currently has all calls on hold.	10

From the CTIOS Developers Guide.

Regards,

Geoff