04-09-2010 10:03 AM - edited 03-14-2019 05:33 AM
I am running ICM 7.5 Enterprise. is there a web or any other interface which can be provided to Agents to change their pasword ?
04-09-2010 10:55 AM
Out of the box, no.
Maybe the (Exony) Management Portal allows you to do this.
Regards,
Geoff
04-09-2010 11:35 AM
I guess that would be a priced item, I dont want to buy the Management portal for just updating the Agent password.
Any idea of the sql statement to update the password? the ICM is anyway running MSQL 2005
04-09-2010 08:49 PM
vibin.v wrote:
Any idea of the sql statement to update the password? the ICM is anyway running MSQL 2005
That's not a good idea. All ICM integrators and admin users should understand the basics of how configuration changes are made in ICM. This is a complex path in order to ensure that the key component, the duplexed Call Router has changed the in-memory copy of the configuration. Changing the database (which one were you thinking of - Logger, AW?) using SQL Query Analyzer or any other native method is more than likely to totally mess up your system.
Study this diagram (from the 8.0 Serviceability Guide)
Regards,
Geoff
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