Directed Call Park with BLF

Answered Question
Apr 9th, 2010

When you have a speed dial BLF configured with a Directed Call Park number, is it possible to press this button when a call is parked on it to get the call or do you need to dial the retrieval prefix and the Directed Call Park number each time to get the call?

I have this problem too.
0 votes
Correct Answer by rob.huffman about 6 years 7 months ago

Hi there,

Great question

Many people have wanted Directed Call Park/BLF to work this way, but

sadly it doesn't

You cannot use the BLF key to actually Pickup the Parked call, you must

dial the prefix/parking stall combination.

Cheers!

Rob

Here is a nice overview from Nat on a thread we worked on some time ago;

https://supportforums.cisco.com/message/1176491#1176491

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
rob.huffman Fri, 04/09/2010 - 11:08

Hi there,

Great question

Many people have wanted Directed Call Park/BLF to work this way, but

sadly it doesn't

You cannot use the BLF key to actually Pickup the Parked call, you must

dial the prefix/parking stall combination.

Cheers!

Rob

Here is a nice overview from Nat on a thread we worked on some time ago;

https://supportforums.cisco.com/message/1176491#1176491

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

SAN J Fri, 04/09/2010 - 11:13

Thanks Rob. That's kinda what I thought...maybe they'll build this capability into the button someday.

Telecomadmin01 Fri, 08/26/2011 - 10:17

We are currently using directed call park BLF buttons. We are able to park and retrieve by pressing the BLF buttons.

Sent from Cisco Technical Support iPad App

msaleh5353 Mon, 10/17/2011 - 19:07

Hi Stephen,

Is that done by another speed dial to retrieve the call or by using the BLF one for both?

Joseph Martini Tue, 03/27/2012 - 19:46

I know this is an old thread but I figured I'd post a follow-up should someone come across it.  You can use a Directed Call Back BLF speed dial to answer parked calls as well.  Here's what the setup looks like. 

Directed Call Park DN: 5555 / pt-internal

Retrieval Prefix: 88

Create a translation pattern 5555 / pt-park-pickup where you prefix 88, and set the CSS to css-internal.

On the phone with the Directed Call Park BLF speed dial, set the device level CSS to css-park-pickup.  Set the device's Subscribe CSS to css-internal so that BLF status works correctly.  When the user presses the speed dial button the translation pattern will be hit and prefix the retrieval code.  One other thing to be aware of, if you need to have pt-internal in the device's CSS make sure that the pt-park-pickup is higher in the list since partition order is the tiebreaker when you have equal matches.

Actions

This Discussion