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How to debug B-ACD issues?

Joe Gadell
Level 1
Level 1

‎04-09-2010 04:05 PM - edited ‎03-21-2019 02:25 AM

Hi,

I have a UC520 with a B-ACD group configured with CCA 2.2.1.  When you call the pilot, you receive dead air then a busy signal after a bit.  I've done some debugging, and the correct dial-peer is being reached.  What debug commands can I use to get more information?  I have deleted the entire B-ACD config from CCA and removed the scripts in flash.  I also cleaned up the config by hand because CCA left a couple of ephone-dns behind.  After cleaning, I rebooted, and then configured from scratch.  CCA uploaded the scripts first of couse.  Still didn't help.

Any thoughts?

Thanks.

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Marcos Hernandez
Level 8
Level 8

‎04-12-2010 08:31 AM

Hi Joe,

Could you please open a case for this issue?

Interesting debugs are:

"debug voip ccapi inout", "debug voip dialpeer".

Thanks,


Marcos

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