- Bronze, 100 points or more
My customer had a problem during upgrading CSS software from 7.50.303 to 8.10.602.
He executed upgrade but it was failed with the following message.
CSS# upgrade "sg0810602.adi-gz"
Current Version: sg0750303 OFFICIAL
*** You must remove an installed version to upgrade. ***
Cannot delete enough installed versions to allow the upgrade.
One cannot delete an image that is the currently running image,
or an image that is selected as the primary or secondary boot
image. You must de-select the primary or secondary image
in order to continue with this upgrade.
There is no another information on the CSS but I have just the above message.
Have you experienced similar symptom? or Do you have any information why this is happened and/or how can resolve this problem?
Your information would be appreciated.
Can you please share the commands you have run for upgrading the CSS software.
Kindly tell how many versions are already installed on you CSS.
a. List the ADIs on the CSS.
(config)# show installed-software
b. Access boot mode:
c. Use the remove command to remove the ADI.
(config-boot)# remove sg0720104
If you are having two software version installed.
Kindly send me the output of the
(config)# show installed-software
Before you can upgrade your CSS, make sure you have enough space on the box to complete the upgrade.
Because a hard-disk-based CSS can contain a maximum of four ArrowPoint Distribution Images (ADIs). A Flash disk-based CSS (CSS 11150 or CSS 11800) can contain a maximum of two ADIs. If the limit has been reached, you must remove one ADI version before you can add a new version.
Before you can upgrade your CSS, you must copy the new CSS software to your FTP server and configure an FTP server record so the CSS recognizes the server. Use the show installed-software version-limit command to display the maximum number of installed versions allowed on your hard disk or Flash disk.
When upgrading the CSS software, you can use the upgrade script or manually enter CLI commands. The upgrade script allows you to upgrade the CSS either automatically or interactively by responding to script prompts.
Either way, the tasks that the script performs include:
•Checking to see how many installed software versions are installed on the CSS, and if the CSS contains the maximum number of installed software versions, then deleting an older software version.
•Archiving the running configuration to the startup configuration.
•Copying the new ADI to the CSS boot-image directory.
•Unpacking the new ADI.
•Copying the scripts and user profiles from the older CSS software to the new software. The copied scripts do not include Cisco-supplied scripts except default-profile.
•Setting the primary boot file to the new ADI.
•Rebooting the CSS.
We recommend that you use the upgrade script because the upgrade script ensures that the existing scripts and user profiles are copied to the new software.
When manually upgrading the CSS software, you must enter CLI commands to perform the same tasks that the upgrade script would perform.
You can run the upgrade script to perform the software upgrade without having to enter any information. The script automatically:
•Checks to see how many installed software versions are installed on the CSS. If the CSS contains the maximum number of installed software versions, the script deletes an older version.
Note The script does not prompt you to delete a version of software that you configured as the primary or secondary boot file. On a disk-based system, you may need to quit and then deselect the primary or secondary boot file before continuing with the upgrade.
•Archives the running configuration to the startup configuration.
•Copies the new ADI to the CSS boot-image directory.
•Unpacks the new ADI.
•Copies the scripts and user profiles from the older CSS software to the new software. The copied scripts do not include Cisco-supplied scripts except default-profile.
•Sets the primary boot file to the new ADI.
•Reboots the CSS.
Kindly Use the following URL for your reading if you have not gone through this:
Please revert back with the answers of my question and I believe we will be able to resolve your problem.