7936 Conference station softkey disabled

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Apr 11th, 2010
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Hi


I have registered a 7936 conference station on my UCM 7.1

The conference station registered but the softkey is not active.


Appreciate your support


Thanks

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Aaron Harrison Mon, 04/12/2010 - 00:52
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Hi


What softkey?


That the 7936 is called a 'conference' station doesn't mean anything other than that the phone was designed for use in conference rooms.


It has lots of softkeys.


Aaron

sayeedibrahim Mon, 04/12/2010 - 23:24
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True that 7936 is a conference station. It is registered and has an extension assigned to it but the buttons are not active to answer or make calls/conferences.

Aaron Harrison Mon, 04/12/2010 - 23:26
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Hi


Can you screen grab the configuration pages from CallManager for the device and line?


Aaron

Aaron Harrison Tue, 04/13/2010 - 07:02
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Nope.


Don't have one lying around.


I was suggesting you post yours so we can verify your config.

David Hailey Tue, 04/13/2010 - 07:07
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Go to Phone Configuration for the device.  Look at the "Softkey Template" field.  If it is set to then you won't have softkeys available.  This is not a required field and since many folks only enter data in required fields, it is often missed.

Verify this setting and then get back to us.


Hailey


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Rob Huffman Tue, 04/13/2010 - 07:43
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Hi Ibrahim,


Just to follow up on the tips from Aaron and Hailey


You mentioned this in your clip;


"It is registered and has an extension assigned to it but the buttons  are not active to answer or make calls/conferences."


To start a call or answer a call on a 7936 no Softkey is required, you just press the

button with the Handset icon on the 7936.


For MeetMe;


1. press the pick up handset to get dial tone
2. Press Menu button > Call functions > Meet Me

3. Enter the meet me number.


Hope this helps!


Rob


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sayeedibrahim Wed, 04/14/2010 - 02:14
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Hey everybody


Thanks for your advices. Attached are the screen shots of Conference Station device config page on CCM


Currently i can place a call from conference station but cannot make any conference calls. Also I cannot answer any incoming call.

The answer, transfer, conference -- all these keys are greyed on the device display. Handset button is also not working.

Attachment: 
sayeedibrahim Fri, 04/16/2010 - 23:08
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What is the normal procedure for registering the conference station

sayeedibrahim Wed, 05/05/2010 - 05:38
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I opened a TAC case and cisco engineer confirmed that there is a hardware issue and they are replacing my conference station @ RMA

Rob Huffman Wed, 05/05/2010 - 05:46
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Hi Ibrahim,


Thanks for following up with your resolution here

+5 points for letting us know the final outcome.


Cheers!

Rob



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https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

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