7936 Conference station softkey disabled

Unanswered Question
Apr 11th, 2010


I have registered a 7936 conference station on my UCM 7.1

The conference station registered but the softkey is not active.

Appreciate your support


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Aaron Harrison Mon, 04/12/2010 - 00:52


What softkey?

That the 7936 is called a 'conference' station doesn't mean anything other than that the phone was designed for use in conference rooms.

It has lots of softkeys.


sayeedibrahim Mon, 04/12/2010 - 23:24

True that 7936 is a conference station. It is registered and has an extension assigned to it but the buttons are not active to answer or make calls/conferences.

Aaron Harrison Mon, 04/12/2010 - 23:26


Can you screen grab the configuration pages from CallManager for the device and line?


Aaron Harrison Tue, 04/13/2010 - 07:02


Don't have one lying around.

I was suggesting you post yours so we can verify your config.

David Hailey Tue, 04/13/2010 - 07:07

Go to Phone Configuration for the device.  Look at the "Softkey Template" field.  If it is set to then you won't have softkeys available.  This is not a required field and since many folks only enter data in required fields, it is often missed.

Verify this setting and then get back to us.


Please rate helpful posts!

rob.huffman Tue, 04/13/2010 - 07:43

Hi Ibrahim,

Just to follow up on the tips from Aaron and Hailey

You mentioned this in your clip;

"It is registered and has an extension assigned to it but the buttons  are not active to answer or make calls/conferences."

To start a call or answer a call on a 7936 no Softkey is required, you just press the

button with the Handset icon on the 7936.

For MeetMe;

1. press the pick up handset to get dial tone
2. Press Menu button > Call functions > Meet Me

3. Enter the meet me number.

Hope this helps!


Please support CSC Helps Haiti



sayeedibrahim Wed, 04/14/2010 - 02:14

Hey everybody

Thanks for your advices. Attached are the screen shots of Conference Station device config page on CCM

Currently i can place a call from conference station but cannot make any conference calls. Also I cannot answer any incoming call.

The answer, transfer, conference -- all these keys are greyed on the device display. Handset button is also not working.

sayeedibrahim Wed, 05/05/2010 - 05:38

I opened a TAC case and cisco engineer confirmed that there is a hardware issue and they are replacing my conference station @ RMA


This Discussion