04-12-2010 12:44 AM - edited 03-10-2019 04:57 AM
Hello,
We tried to upgrade our running AIP-SSM-10 to latest IPS-K9-7.0-2-E4.pkg, we got an error during upgrade. Afterward, IPS was in unreachable state. We tried several commands (reload / reset ...). No way, still KO. We decided to reimage the SSM module with the ASA command as follow:
FWNAME# hw-module module 1 recover configure (config re imaging)
FWNAME# debug module-boot (debug)
FWNAME# hw-module module 1 recover configure
Slot-1 690> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Slot-1 691> !!!!
Slot-1 692> Received 29510002 bytes
Slot-1 693> Launching TFTP Image...
....
Lauching image doesn't start (no boot). AIP SSM remains in "lauching tfpt image state", when launching "sh module 1 details" command on ASA, we get "Status:Unresponsive" ....
Any idee waht going wrong?
Regards.
04-12-2010 02:25 AM
If it's in unresponsive state, issue this command: hw-module module reset
Wait for a while for it to boot up. It might take a while. If it still doesn't come up, I would suggest open a Cisco TAC case.
04-12-2010 04:41 AM
Hello,
It didn't fix the problem, it was first in init mode and now still "unresponsive" mode.
Any other suggestion before opening a TAC?
Regards.
04-12-2010 04:45 AM
Reset it one more time - hw-module module 1 reset
Don't enter any other command after reseting it. Did it go from Init to Unresponsive by itself? If it does, you might need to have the module RMA.
04-12-2010 07:48 AM
Hello,
When lauching hw-module module 1 reset, first state Init status, afterwards, Unresponsive status
Do you think ASA-SSM-10 is "dead"? Or is it an ASA problem?
regards.
----
FWNAME# sh module 1 details
Getting details from the Service Module, please wait...
Unable to read details from slot 1
ASA 5500 Series Security Services Module-10
Model: ASA-SSM-10
Hardware version: 1.0
Serial Number: ...........
Firmware version: 1.0(11)2
Software version:
MAC Address Range: ............
Data plane Status: Not Applicable
Status: Init
FWNAME# sh module 1 details
Getting details from the Service Module, please wait...
Unable to read details from slot 1
ASA 5500 Series Security Services Module-10
Model: ASA-SSM-10
Hardware version: 1.0
Serial Number: .......................
Firmware version: 1.0(11)2
Software version:
MAC Address Range: .....................
Data plane Status: Not Applicable
Status: Unresponsive
04-12-2010 04:09 PM
Seems like the module is dead. Get the module RMA.
Definitely don't think it is an ASA issue.
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