SA540 no reconnect with german telkom ADSL

Unanswered Question
Apr 12th, 2010

Hello,

we have an SA 540, the WAN port is connected to a D-Link DSL321b Modem.

The connection comes up normal. German Telekom will do a shut everey 24 hours. When the connection will not come back automatically and the SA has to be rebootet. Whne it works for the next 24 hours.....

SA Software Version is 1.0.39

How can we fix this?

Regards

@lex

I have this problem too.
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biraja Tue, 04/13/2010 - 11:38

Hi,

Can you describe your WAN connection? Is it configured as DHCP or PPPoE?

Thanks,

Biraja

Alexander Kluge-Wolf Wed, 04/14/2010 - 03:57

German Telekom ADSL, with ppoe. 3 mbit.

We have two of these lines, two profiles and optional port as second port. Both lines same issue.

Tested alternatives: 1. Using both lines and load balancing

2. using only one line on WAN interface. Same issue.

Thanks

@lex

biraja Wed, 04/14/2010 - 10:00

Hi @lex,

There are known issues with WAN with PPPoE which are fixed.

Firmware will be available on April 15th.

Please try this new firmware which would solve your problem.

Thanks,

Biraja

biraja Wed, 04/14/2010 - 10:06

Hi @lex,

One more thing you need to watch out is to save all your configuration settings before loading up the new release.

When you upgrade from 1.0.39 to this new release, the SA540 will rest to factory default.

More info will be found in the release notes.

Thanks,

Biraja

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