Spoofed numbers coming into our call center. Trying to shut this guy down.

Answered Question
Apr 12th, 2010

Good Day -  We have a IPCC 4.0 and CM 4.1 being used for a small call center.  Lately, we have been tracking some inbound numbers where the people / person just hang on the line and have a smart comment every now and again.  Our agents have been keeping track of the numbers and it appears they are being spoofed.  Our gateway is MGCP with 2 PRI.  Is there anyway to route these inbound spoofed numbers to a mailbox or just block them all together?  No H323 here just MGCP.  Thanks.

I have this problem too.
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Correct Answer by Brandon Buffin about 6 years 9 months ago

Yes, IPCC can look at caller ID. Use the "Get Call Contact Info" step to store the caller ID in a variable and then use an If statement to decide what to do with the call based on this information.

Hope this helps.

Brandon

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Brandon Buffin Mon, 04/12/2010 - 07:37

You cannot route based on calling number with MGCP. Would need to move to H.323.

Hope this helps.

Brandon

vsaulino1 Mon, 04/12/2010 - 07:49

Thanks Brandon.  Appreciate the response.  One more thing, would it be possible in ipcc to route the calling number to a bogus location via scripting.

Appreciate it.

Correct Answer
Brandon Buffin Mon, 04/12/2010 - 07:54

Yes, IPCC can look at caller ID. Use the "Get Call Contact Info" step to store the caller ID in a variable and then use an If statement to decide what to do with the call based on this information.

Hope this helps.

Brandon

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