04-12-2010 06:47 AM - edited 03-15-2019 10:13 PM
Good Day - We have a IPCC 4.0 and CM 4.1 being used for a small call center. Lately, we have been tracking some inbound numbers where the people / person just hang on the line and have a smart comment every now and again. Our agents have been keeping track of the numbers and it appears they are being spoofed. Our gateway is MGCP with 2 PRI. Is there anyway to route these inbound spoofed numbers to a mailbox or just block them all together? No H323 here just MGCP. Thanks.
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04-12-2010 07:54 AM
Yes, IPCC can look at caller ID. Use the "Get Call Contact Info" step to store the caller ID in a variable and then use an If statement to decide what to do with the call based on this information.
Hope this helps.
Brandon
04-12-2010 07:37 AM
You cannot route based on calling number with MGCP. Would need to move to H.323.
Hope this helps.
Brandon
04-12-2010 07:49 AM
Thanks Brandon. Appreciate the response. One more thing, would it be possible in ipcc to route the calling number to a bogus location via scripting.
Appreciate it.
04-12-2010 07:54 AM
Yes, IPCC can look at caller ID. Use the "Get Call Contact Info" step to store the caller ID in a variable and then use an If statement to decide what to do with the call based on this information.
Hope this helps.
Brandon
04-12-2010 09:38 AM
Thanks Brandon, Appreciate the help.
Regards.
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