To record a greeting for the Call Handler - You need to set up the Greetings Administrator, be an owner of the Call Handler, and then call in and record the appropriate greeting. For CUGA, pick an extension (preferably a DID) and assign it to a CTI RP in CUCM (such as CL_Svcs-VM_RP). Configure the DID to on the Route Point to forward all to voicemail. On Unity, set up a forwarded greeting rule. Enter the DID assigned to CUGA and then set the transfer option to Greetings Administrator.
Now, configure your voicemail user (user with mailbox) as an owner of the Call Handler. (For Unity Connection, you also need the Greetings Administrator role). Call into CUGA (the DID you set up) and enter your mailbox extension and PIN and the extension assigned to the Call Handler you want to configure the greeting for (I recommend configuring extensions directly on Call Handlers as opposed to within routing rules, but its up to you). You'll then record the greeting following the instructions.
For transferring to an extension, you can choose the "After Greeting" option to ring a specific subscriber (and lookup the subscriber via name) or ring an extension in which you enter the extension to transfer to (if it's offnet, make sure you include your offnet prefix and that it's not blocked by restriction tables or the CSS assigned to the Unity ports). You should do a "release to switch" for most transfers (IMO).
Hailey
Please rate helpful posts!
