Messages with no sound at all - Unity 4.0(5)

rogerthread · ‎04-12-2010

After a recent Unity reboot all came up fine, all processes started, all looks fine but the voicemail messages are blank !!!

They seem to be a sensible size as an Email attachment in outlook but no sound at all, same with people using 7940 type phones they listen to a blank voicemail.

I've has to disable voicemail for the day as there's nothing worse than blank voicemails for receptionists etc.

Any thoughts.... very much appreciated Unity 4.05, CCM4, Exchange 2003

Brandon Buffin · ‎04-12-2010

Take a look at the following bug that could result in blank voicemails.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsb42730

Hope this helps.

Brandon

rogerthread · ‎04-12-2010

Many thanks but I don't think it's that.... I've just rebooted both call managers started unity and all the processes. The only error logs are to do with the exchange connnector - exchange chap going to have a look - I've just searched hard drive on unity - are the voicemail '.wav' files never storred there, the whole system is working perfectly, the voicemail '.wav' in exchange vary by the length of the caller and are a sensible '.wav' size but when you play them the message is blank.

The whole setup now looks flakey as the exchange server is being replaced by exchange 2008 in a week and I know the connector will fail at that point ad was hoping unity would be storring all the voicemails even eithout a unity connector.

Any help on the blank messages VERY much appreciated !!

Roger